TroubleShooting Access Errors

Learn to troubleshoot basic access errors and issues.

Notes: From time to time you may experience an error such as 404 (page bot found) or 405 (method not allowed) or a video not loading. Before submitting a ticket, troubleshoot using methods below. If you are still concerned about access, please check the Known Product and Platform Issues page for up to date information on known issues and workarounds.

Related Article: Known Product and Platform Issues

Best Practices

It is recommended that you use the Google Chrome Browser when possible.
Utilize a different device or browser window for different accounts, such as student and observer when possible. This creates less confusion for the StrongMind identity server.
Clear cache and cookies data weekly to allow your browser to run most efficiently.
All of our courses use interactive multimedia which requires students’ computers to have Java installed and “cookies” enabled.

How-To Guide: Clearing Cache and Cookies

Select the vertical ellipses / Kebab (⋮) to the right of the navigation bar.

Select History from the drop down menu. Then, select History again.
Note: Alternatively, you can select History from your browser bar at the top of your screen and then select Show Full History. Both will get you to the next step.

Select Clear Browsing Data.

clear history.png

Select the Advanced Tab. Then, select All Time from the Time Range drop down.

Select the top 4 options (browsing history, download history, cookies and other site data, and cached images and files.)
Select Clear Data

advanced settings.png

How-To Guide: Adjusting Google Chrome Settings for Java

NOTE: Flash is no longer supported by Google and therefore, you do not need to have it enabled, though JavaScript must be allowed. Districts must also "whitelist" or allow Vimeo access in order to view video content.
Select the vertical ellipses / Kebab (⋮) to the right of the navigation bar.