StrongMind is aware of the following issues and are working diligently to address them. Please review any short term fixes that are recommended as we work to resolve the issue at the root level. Please contact your CSM for additional support.

Date Reported: 10/21/24

Status: RESOLVED

Issue:  Users were seeing a 500.30 when accessing their assignments

Users Impacted:   Users on Canvas

Recommended Workaround: No known workarounds at this time, but engineers are actively working to address the issue.

Date Reported: 9/16/24

Status: RESOLVED

Issue:  Some users are experiencing a 403 Error when working in Speedgrader. 

Users Impacted:   Users on Canvas and Schoology.

Recommended Workaround: No known workarounds at this time, but engineers are actively working to address the issue.

Date Reported: 8/13/24

Status: RESOLVED

Issue:  Some users in the Course Settings LTI may experience an error stating that "the session has expired. Turn off Incognito mode if enabled and refresh the page." This is occurring without being in incognito mode. 

Users Impacted:   Users on StrongMind-provided Canvas instances. (Chrome tested)

Recommended Workaround: Users may be able to successfully refresh the page or go pack a page and forward again to resolve the error message.