StrongMind is aware of the following issues and are working diligently to address them. Please review any short term fixes that are recommended as we work to resolve the issue at the root level. Please contact your CSM for additional support.
Date Reported: 12/4/24
Status: RESOLVED
Issue: Users are encountering a "refuse to connect error" in some of their Guided and Independent Practice assignments.
Users Impacted: All users using Cloud Instances
Recommended Workaround: No known workarounds at this time. Our Engineering team is currently investigating this issue.
Date Reported: 11/22/24
Status: RESOLVED
Issue: Users are encountering 500 errors when launching Canvas
Users Impacted: All users using Cloud Instances
Recommended Workaround: No known workarounds at this time. Instructure is currently investigating this issue.
Date Reported: 11/21/24
Status: OPEN
Issue: Discussion Boards are not loading in Buzz
Users Impacted: Teachers and Students using Buzz LMS
Recommended Workaround: No known workarounds at this time, but Engineers are actively working on resolving this issue.
Date Reported: 11/20/24
Status: RESOLVED
Issue: Custom Placement is freezing on some cycles, preventing a complete placement.
Users Impacted: Teachers on Canvas utilizing custom placement.
Recommended Workaround: Some users have had luck backing out, deleting the original attempt, and resubmitting. Our engineers are aware of this issue and are actively working to remedy the problem.
Date Reported: 11/13/24
Status: TEMPORARY FIX DEPLOYED
Issue: Alternative assessment users have reported that the functionality is not behaving as it should within Guided Practice assignments. Users are able to create and assign alternative assessments, but students are only able to access the original.
Users Impacted: Teachers on Canvas utilizing alternative assessments for Guided Practice activities.
Recommended Workaround: The copy feature has been removed / greyed out for assessments embedded within direct instruction, as it is for Guided Practice lessons. If you have previously created alternative assessments for embedded assessments, please do not use them, as students will only be able to access the original. You can add a Canvas quiz as a supplement to Alternative Assessments.
Date Reported: 10/21/24
Status: RESOLVED
Issue: Users were seeing a 500.30 when accessing their assignments
Users Impacted: Users on Canvas
Recommended Workaround: No known workarounds at this time, but engineers are actively working to address the issue.
Date Reported: 9/16/24
Status: RESOLVED
Issue: Some users are experiencing a 403 Error when working in Speedgrader.
Users Impacted: Users on Canvas and Schoology.
Recommended Workaround: No known workarounds at this time, but engineers are actively working to address the issue.
Date Reported: 8/13/24
Status: RESOLVED
Issue: Some users in the Course Settings LTI may experience an error stating that "the session has expired. Turn off Incognito mode if enabled and refresh the page." This is occurring without being in incognito mode.
Users Impacted: Users on StrongMind-provided Canvas instances. (Chrome tested)
Recommended Workaround: Users may be able to successfully refresh the page or go pack a page and forward again to resolve the error message.